Troubleshooting Crashes
Game Crashing - Troubleshooting Guide (PC, Xbox & Nintendo Switch)
Game crashes can be frustrating, but they are usually caused by a small number of common issues. Follow the steps below
based on your platform to diagnose and resolve most crash problems.
PC Troubleshooting
1. Verify System Requirements
Ensure your PC meets the game’s minimum (and ideally recommended) system requirements.
Running below these specifications may result in instability or crashes, particularly during high-load gameplay
sections.
2. Update Graphics Drivers
Outdated or corrupted GPU drivers are one of the most common causes of crashes.
- Open NVIDIA GeForce Experience or AMD Radeon Software
- Download and install the latest WHQL-certified drivers
- Restart your PC after installation
- Relaunch the game
3. Verify Game Files (Steam)
If files are missing or corrupted, Steam can repair them.
1. Right-click the game in your Library
2. Select Properties
3. Open Local Files
4. Click Verify integrity of game files
5. Relaunch once verification completes
4. Close Background Applications
Third-party software may interfere with the game, including:
- Overlay applications (Discord, GeForce Experience, MSI Afterburner)
- Streaming or recording software (OBS, XSplit)
- Antivirus or firewall services
Press Ctrl + Shift + Esc to open Task Manager and close non-essential applications before launching the game.
5. Adjust In-Game Settings
High graphical settings can overload certain hardware.
Try:
- Lowering Texture Quality, Shadows, and Anti-Aliasing
- Disabling VSync or Motion Blur
- Reducing resolution (e.g., 1920×1080 → 1280×720)
6. Update Windows and DirectX
Ensure your operating system and runtime components are up to date.
- Run Windows Update and install all pending updates
- Install the latest DirectX End-User Runtime from Microsoft
7. Reinstall the Game (Last Resort)
If issues persist:
1. Uninstall via your launcher or Settings > Apps
2. Delete the installation folder (including any remaining files in the Steam “common” directory)
3. Restart your PC
4. Reinstall the game
8. Collect Logs and Contact Support
If crashes continue:
- Reproduce the crash
- Locate log files (commonly in Local AppData > [Game Name] > Logs)
- Run dxdiag (Win + R → type dxdiag)
- Compress the logs and include them with your support request
Xbox Troubleshooting
1. Restart the Console (Power Cycle)
- Hold the Xbox button on the console for 10 seconds
- Wait 30 seconds
- Power the console back on
This clears cached system data that may cause instability.
2. Check for Game Updates
- Highlight the game on the Home screen
- Press the Menu button
- Select Manage game and add-ons
- Ensure the latest update is installed
3. Check for System Updates
- Go to Settings > System > Updates
- Install any pending console updates
4. Clear Persistent Storage
- Go to Settings > Devices & connections > Blu-ray
- Select Persistent storage
- Choose Clear persistent storage
5. Reinstall the Game
If crashes continue:
- Uninstall the game from Manage game and add-ons
- Restart the console
- Reinstall from your library
Nintendo Switch Troubleshooting
1. Restart the Console
- Hold the Power button
- Select Power Options
- Choose Restart
Avoid using Sleep Mode repeatedly without restarting.
2. Check for Updates
- Highlight the game on the Home screen
- Press the + button
- Select Software Update
- Choose Via the Internet
Also check for System Updates under:
System Settings > System > System Update
3. Check for Corrupt Data
- Go to System Settings > Data Management
- Select Manage Software
- Choose the game
- Select Check for Corrupt Data
If corruption is found, follow the prompts to redownload.
4. Ensure Adequate Storage Space
Low storage can cause instability.
- Go to System Settings > Data Management
- Confirm you have sufficient free space
5. Reinstall the Game
- Delete the software from Manage Software
- Restart the console
- Redownload from the Nintendo eShop
Save data is stored separately and will not be deleted.
Need More Help?
If this article did not resolve your issue:
Click the Chat button, allowing you to send your details directly to our Support team.
When contacting support, please include:
- The email address we should use to contact you
- Your platform (e.g., PC/Steam, PlayStation, Xbox, iOS, Android)
- A detailed description of the crash
- When it occurs (e.g., startup, loading screen, specific level)
- Any error codes displayed
Providing clear information allows us to investigate and assist you more efficiently.
