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Refund Requests

Last updated on Feb 12, 2026

Refund Requests - Platform Policy Information

As our titles are distributed through third-party storefronts, all refund requests must be submitted directly to the platform where the purchase was made. Inflamed Games does not process payments or issue refunds directly.

Please follow the instructions for your platform below.

Steam

How to Request a Refund

  1. Open Steam

  2. Click Help → Steam Support

  3. Search for and select the game

  4. Choose “I purchased this by accident”

  5. Select “I’d like to request a refund”

  6. Choose your reason (e.g., technical issue, accidental purchase)

  7. Submit the request

Steam will typically respond via email within a few hours.

Steam Standard Eligibility Requirements

  • Purchase made within 14 days

  • Less than 2 hours of playtime

Full policy details:
https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411

Microsoft Store (Windows / Xbox)

How to Request a Refund

  1. Visit your Microsoft Order History:
    https://account.microsoft.com/billing/orders

  2. Sign in using the Microsoft account used for the purchase

  3. Locate the game

  4. Select Request a refund

  5. Choose your reason and submit

Microsoft Store Standard Eligibility Requirements

  • Purchase made within 14 days

  • Approval subject to Microsoft’s digital refund policy

Full policy details:
https://support.microsoft.com/en-gb/account-billing/get-a-refund-on-apps-and-games-bought-from-microsoft-81629012-aa4f-f48b-2394-8596f415072b

Nintendo eShop (Nintendo Switch)

Nintendo eShop purchases are generally non-refundable; however, requests may be reviewed in specific circumstances.

How to Submit a Request

  1. Visit Nintendo Support:
    https://support.nintendo.com/contact

  2. Sign in with your Nintendo Account

  3. Contact Nintendo Support and provide:

    • Order details

    • Purchase date

    • Reason for request

Nintendo will review the request and respond by email.

General Policy Information

  • Requests typically must be made within 30 days

  • Refunds are granted only in limited circumstances

UK policy details:
https://www.nintendo.com/en-gb/Support/Nintendo-Switch/Refund-for-Downloaded-Game-or-DLC-Wrong-Game-Didn-t-Like-Game-Accidental-Purchase--1379023.html

Important Notes

  • Refund eligibility and approval decisions are made solely by the platform provider.

  • Inflamed Games cannot override or influence storefront refund decisions.

  • If your refund request is declined and you are experiencing a technical issue, please contact our Support Team so we can assist with troubleshooting.

If you require technical assistance before requesting a refund, please return to the Help Centre and review our troubleshooting guides or contact Support directly.