1. Self-Service Resources (Recommended First Step)
Many common questions can be resolved quickly without submitting a ticket.
We recommend:
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Using the search bar at the top of this page to locate relevant Help Centre articles.
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Browsing key categories, including:
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Technical Support & Troubleshooting
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Gameplay, Bugs & Performance
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Purchases, Refunds & Billing
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Platform-Specific Guidance (PC, Console, Mobile)
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If you are unable to find a solution, please proceed to the next section.
2. Submit a Support Request (Primary Player Support Channel)
For technical issues, bug reports, account concerns, refund requests, or other gameplay-related matters, please submit a detailed support ticket.
You can do so by clicking the chat button located in the bottom-right corner of this page.
Our team typically responds within 24-48 hours, with priority given during standard business hours.
To help us assist you as efficiently as possible, please include:
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The email address we should use to contact you
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Your platform (e.g., PC/Steam, PlayStation, Xbox, iOS, Android)
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A clear description of the issue, including steps to reproduce where applicable
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Screenshots, error messages, or video evidence (if available)
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Device specifications or operating system version for technical issues
Providing detailed information enables faster investigation and resolution.
3. Community & Social Channels
For general discussions, feature suggestions, and community engagement:
- X (Twitter): @InflamedGames - Follow for announcements and updates. Tag us for visibility.
Please note that while we monitor social platforms, urgent or detailed support matters should be submitted via the official support channel to ensure prompt handling.
4. Business, Press & Partnerships
For non-player enquiries, please use the relevant contact:
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Press & Media: [email protected]
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Partnerships, Collaborations & Publishing: [email protected]
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Recruitment & Vacancies: [email protected] or visit our careers page
We appreciate your patience while our team reviews incoming enquiries. Your feedback plays an important role in helping us improve our games and services.
Kind regards,
The Inflamed Games Team