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Bug Reports

Last updated on Feb 12, 2026

How to Submit a Bug Report

Your feedback helps us identify and resolve issues quickly. To ensure your report is clear, actionable, and efficient for our development team to investigate, please follow the steps below.

1. Verify You’re Fully Up to Date

Before submitting a report, confirm that you are running the latest version of the game and system software.

Game Update

  • Check for updates via Steam, Microsoft Store, or Nintendo eShop.

Graphics Drivers (PC Only)

  • Install the latest drivers for your NVIDIA or AMD GPU.

System Updates

  • PC: Run Windows Update.

  • Xbox: Check for console updates under Settings > System > Updates.

  • Nintendo Switch: Check under System Settings > System > System Update.

Many issues are resolved by updating to the latest version.

2. Reproduce the Issue

If possible, attempt to reproduce the bug so you can provide accurate steps.

  • Restart the game (and your PC/console).

  • Load the same save file, level, or game mode.

  • Repeat the exact sequence of actions that triggered the issue.

If the issue does not occur consistently, document everything that happened leading up to it.

Clear reproduction steps significantly improve investigation speed.

3. Gather Important Information

Providing detailed information allows our QA team to diagnose issues more effectively.

Please include:

Platform

  • PC (Steam or Microsoft Store)

  • Xbox One / Xbox Series X|S

  • Nintendo Switch

Game Version

  • Usually displayed on the Main Menu footer or launcher.

System Specifications (PC Only)

  • CPU

  • GPU

  • RAM

  • Operating System version

Reproduction Steps

  • A numbered list of actions taken.

Expected Behaviour

  • What should have happened?

Actual Behaviour

  • What happened instead?

Frequency

  • Always

  • Intermittent (e.g., 1 in 5 attempts)

  • Rare

Media Evidence

  • Screenshots or video clips where possible.

Log Files (If Available)

  • PC:
    %LOCALAPPDATA%\<GameName>\Logs\

  • Xbox / Nintendo Switch:
    Use the system’s built-in capture tools to record video or screenshots.

4. Submit Your Support Ticket

  1. Click our chat bubble

  2. Select “Bug Report” from the issue dropdown.

  3. Complete all relevant fields with the information gathered above.

  4. Submit the form.

You will receive a confirmation message stating that your report has been submitted (sometimes containing your ticket reference number)

5. What Happens Next

  • You will receive an acknowledgement as soon as possible.

  • Our team will review your report and may request additional information.

  • If confirmed, the issue will enter our internal patch pipeline.