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Troubleshooting Crashes
Game Crashing - Troubleshooting Guide (PC, Xbox & Nintendo Switch) Game crashes can be frustrating, but they are usually caused by a small number of common issues. Follow the steps below based on your platform to diagnose and resolve most crash problems. PC Troubleshooting 1. Verify System Requirements Ensure your PC meets the game’s minimum (and ideally recommended) system requirements. Running below these specifications may result in instability or crashes, particularly during high-load gameplay sections. 2. Update Graphics Drivers Outdated or corrupted GPU drivers are one of the most common causes of crashes. - Open NVIDIA GeForce Experience or AMD Radeon Software - Download and install the latest WHQL-certified drivers - Restart your PC after installation - Relaunch the game 3. Verify Game Files (Steam) If files are missing or corrupted, Steam can repair them. 1. Right-click the game in your Library 2. Select Properties 3. Open Local Files 4. Click Verify integrity of game files 5. Relaunch once verification completes 4. Close Background Applications Third-party software may interfere with the game, including: - Overlay applications (Discord, GeForce Experience, MSI Afterburner) - Streaming or recording software (OBS, XSplit) - Antivirus or firewall services Press Ctrl + Shift + Esc to open Task Manager and close non-essential applications before launching the game. 5. Adjust In-Game Settings High graphical settings can overload certain hardware. Try: - Lowering Texture Quality, Shadows, and Anti-Aliasing - Disabling VSync or Motion Blur - Reducing resolution (e.g., 1920×1080 → 1280×720) 6. Update Windows and DirectX Ensure your operating system and runtime components are up to date. - Run Windows Update and install all pending updates - Install the latest DirectX End-User Runtime from Microsoft 7. Reinstall the Game (Last Resort) If issues persist: 1. Uninstall via your launcher or Settings > Apps 2. Delete the installation folder (including any remaining files in the Steam “common” directory) 3. Restart your PC 4. Reinstall the game 8. Collect Logs and Contact Support If crashes continue: - Reproduce the crash - Locate log files (commonly in Local AppData > [Game Name] > Logs) - Run dxdiag (Win + R → type dxdiag) - Compress the logs and include them with your support request Xbox Troubleshooting 1. Restart the Console (Power Cycle) - Hold the Xbox button on the console for 10 seconds - Wait 30 seconds - Power the console back on This clears cached system data that may cause instability. 2. Check for Game Updates - Highlight the game on the Home screen - Press the Menu button - Select Manage game and add-ons - Ensure the latest update is installed 3. Check for System Updates - Go to Settings > System > Updates - Install any pending console updates 4. Clear Persistent Storage - Go to Settings > Devices & connections > Blu-ray - Select Persistent storage - Choose Clear persistent storage 5. Reinstall the Game If crashes continue: - Uninstall the game from Manage game and add-ons - Restart the console - Reinstall from your library Nintendo Switch Troubleshooting 1. Restart the Console - Hold the Power button - Select Power Options - Choose Restart Avoid using Sleep Mode repeatedly without restarting. 2. Check for Updates - Highlight the game on the Home screen - Press the + button - Select Software Update - Choose Via the Internet Also check for System Updates under: System Settings > System > System Update 3. Check for Corrupt Data - Go to System Settings > Data Management - Select Manage Software - Choose the game - Select Check for Corrupt Data If corruption is found, follow the prompts to redownload. 4. Ensure Adequate Storage Space Low storage can cause instability. - Go to System Settings > Data Management - Confirm you have sufficient free space 5. Reinstall the Game - Delete the software from Manage Software - Restart the console - Redownload from the Nintendo eShop Save data is stored separately and will not be deleted. Need More Help? If this article did not resolve your issue: Click the Chat button, allowing you to send your details directly to our Support team. When contacting support, please include: - The email address we should use to contact you - Your platform (e.g., PC/Steam, PlayStation, Xbox, iOS, Android) - A detailed description of the crash - When it occurs (e.g., startup, loading screen, specific level) - Any error codes displayed Providing clear information allows us to investigate and assist you more efficiently.
📞 Contact UsBug Reports
How to Submit a Bug Report Your feedback helps us identify and resolve issues quickly. To ensure your report is clear, actionable, and efficient for our development team to investigate, please follow the steps below. 1. Verify You’re Fully Up to Date Before submitting a report, confirm that you are running the latest version of the game and system software. Game Update - Check for updates via Steam, Microsoft Store, or Nintendo eShop. Graphics Drivers (PC Only) - Install the latest drivers for your NVIDIA or AMD GPU. System Updates - PC: Run Windows Update. - Xbox: Check for console updates under Settings > System > Updates. - Nintendo Switch: Check under System Settings > System > System Update. Many issues are resolved by updating to the latest version. 2. Reproduce the Issue If possible, attempt to reproduce the bug so you can provide accurate steps. - Restart the game (and your PC/console). - Load the same save file, level, or game mode. - Repeat the exact sequence of actions that triggered the issue. If the issue does not occur consistently, document everything that happened leading up to it. Clear reproduction steps significantly improve investigation speed. 3. Gather Important Information Providing detailed information allows our QA team to diagnose issues more effectively. Please include: Platform - PC (Steam or Microsoft Store) - Xbox One / Xbox Series X|S - Nintendo Switch Game Version - Usually displayed on the Main Menu footer or launcher. System Specifications (PC Only) - CPU - GPU - RAM - Operating System version Reproduction Steps - A numbered list of actions taken. Expected Behaviour - What should have happened? Actual Behaviour - What happened instead? Frequency - Always - Intermittent (e.g., 1 in 5 attempts) - Rare Media Evidence - Screenshots or video clips where possible. Log Files (If Available) - PC: %LOCALAPPDATA%\<GameName>\Logs\ - Xbox / Nintendo Switch: Use the system’s built-in capture tools to record video or screenshots. 4. Submit Your Support Ticket 1. Click our chat bubble 2. Select “Bug Report” from the issue dropdown. 3. Complete all relevant fields with the information gathered above. 4. Submit the form. You will receive a confirmation message stating that your report has been submitted (sometimes containing your ticket reference number) 5. What Happens Next - You will receive an acknowledgement as soon as possible. - Our team will review your report and may request additional information. - If confirmed, the issue will enter our internal patch pipeline.
📣 AnnouncementsProficient Paddles Deluxe Delisting
Original Date of Publication: April 5, 2020 We are sad to announce the upcoming removal of Proficient Paddles Deluxe from Nintendo eShop, it has been over a year from it's initial release date on the Nintendo Switch console and Cyclone Studios has failed to provide on their promise for a title update that would've featured great new additions like online multiplayer, additional customization and more. The mentioned update was originally planned to release 3 months after release and would've tremendously built upon the value of our product. Cyclone Studios failed to meet our expectations for a healthy contract that would've put our players first and given Inflamed Games control over the title, with negotiations falling through we was with left no choice but to request the removal of the product and withdraw Cyclone Studios' rights to our intellectual property. We hope to provide a brand-new Proficient Paddles experience in future, in the meantime players are able to enjoy the original title on Discord, Steam and Microsoft Store.
📞 Contact UsRefund Requests
Refund Requests - Platform Policy Information As our titles are distributed through third-party storefronts, all refund requests must be submitted directly to the platform where the purchase was made. Inflamed Games does not process payments or issue refunds directly. Please follow the instructions for your platform below. Steam How to Request a Refund 1. Open Steam 2. Click Help → Steam Support 3. Search for and select the game 4. Choose “I purchased this by accident” 5. Select “I’d like to request a refund” 6. Choose your reason (e.g., technical issue, accidental purchase) 7. Submit the request Steam will typically respond via email within a few hours. Steam Standard Eligibility Requirements - Purchase made within 14 days - Less than 2 hours of playtime Full policy details: https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411 Microsoft Store (Windows / Xbox) How to Request a Refund 1. Visit your Microsoft Order History: https://account.microsoft.com/billing/orders 2. Sign in using the Microsoft account used for the purchase 3. Locate the game 4. Select Request a refund 5. Choose your reason and submit Microsoft Store Standard Eligibility Requirements - Purchase made within 14 days - Approval subject to Microsoft’s digital refund policy Full policy details: https://support.microsoft.com/en-gb/account-billing/get-a-refund-on-apps-and-games-bought-from-microsoft-81629012-aa4f-f48b-2394-8596f415072b Nintendo eShop (Nintendo Switch) Nintendo eShop purchases are generally non-refundable; however, requests may be reviewed in specific circumstances. How to Submit a Request 1. Visit Nintendo Support: https://support.nintendo.com/contact 2. Sign in with your Nintendo Account 3. Contact Nintendo Support and provide: - Order details - Purchase date - Reason for request Nintendo will review the request and respond by email. General Policy Information - Requests typically must be made within 30 days - Refunds are granted only in limited circumstances UK policy details: https://www.nintendo.com/en-gb/Support/Nintendo-Switch/Refund-for-Downloaded-Game-or-DLC-Wrong-Game-Didn-t-Like-Game-Accidental-Purchase--1379023.html Important Notes - Refund eligibility and approval decisions are made solely by the platform provider. - Inflamed Games cannot override or influence storefront refund decisions. - If your refund request is declined and you are experiencing a technical issue, please contact our Support Team so we can assist with troubleshooting. If you require technical assistance before requesting a refund, please return to the Help Centre and review our troubleshooting guides or contact Support directly.
✨ GeneralProficient Paddles - System Requirements
The specifications below outline the minimum and recommended hardware and software requirements to run Proficient Paddles smoothly on PC. Minimum Requirements - Operating System: Windows 10 (64-bit) - Processor: Intel Core 2 Quad Q9550 @ 2.83 GHz - Memory: 2 GB RAM - Graphics: NVIDIA GeForce GTS 250 (1 GB) or AMD Radeon HD 6970 - DirectX: Version 9.0 - Storage: 300 MB available space These specifications allow the game to run at basic settings. Performance may vary depending on system configuration and background applications. Recommended Requirements - Operating System: Windows 10 (64-bit) - Memory: 4 GB RAM - Graphics: NVIDIA GeForce GTS 250 (1 GB) or AMD Radeon HD 6970 - DirectX: Version 11 - Storage: 500 MB available space Meeting the recommended requirements will provide improved stability and overall performance. Additional Notes - A controller is recommended for the optimal gameplay experience. - Ensure graphics drivers and Windows updates are fully up to date.
✨ GeneralProficient Paddles Deluxe - Online Leaderboards
This title allows you to upload gameplay statistics online, enabling your scores to be viewed and compared globally and with friends. Q&A – Online Leaderboards Q1. Does using online leaderboards require a Nintendo Switch Online membership? No. A membership is not required to upload or view leaderboard data. Q2. Can I opt out of this feature? Not directly. However, if you launch the game without an internet connection, no gameplay data will be transmitted, and you will not appear on any online leaderboards. Q3. What statistics are uploaded? The following data is uploaded to the leaderboard: - Total points earned across all game modes - Number of matches won - Player username Important Note Inflamed Games and/or Nintendo may suspend or discontinue online services at their sole discretion and without prior notice. For more information, please refer to the respective Terms of Service.