Contact Us

Bug Reports

How to Submit a Bug Report Your feedback helps us identify and resolve issues quickly. To ensure your report is clear, actionable, and efficient for our development team to investigate, please follow the steps below. 1. Verify You’re Fully Up to Date Before submitting a report, confirm that you are running the latest version of the game and system software. Game Update - Check for updates via Steam, Microsoft Store, or Nintendo eShop. Graphics Drivers (PC Only) - Install the latest drivers for your NVIDIA or AMD GPU. System Updates - PC: Run Windows Update. - Xbox: Check for console updates under Settings > System > Updates. - Nintendo Switch: Check under System Settings > System > System Update. Many issues are resolved by updating to the latest version. 2. Reproduce the Issue If possible, attempt to reproduce the bug so you can provide accurate steps. - Restart the game (and your PC/console). - Load the same save file, level, or game mode. - Repeat the exact sequence of actions that triggered the issue. If the issue does not occur consistently, document everything that happened leading up to it. Clear reproduction steps significantly improve investigation speed. 3. Gather Important Information Providing detailed information allows our QA team to diagnose issues more effectively. Please include: Platform - PC (Steam or Microsoft Store) - Xbox One / Xbox Series X|S - Nintendo Switch Game Version - Usually displayed on the Main Menu footer or launcher. System Specifications (PC Only) - CPU - GPU - RAM - Operating System version Reproduction Steps - A numbered list of actions taken. Expected Behaviour - What should have happened? Actual Behaviour - What happened instead? Frequency - Always - Intermittent (e.g., 1 in 5 attempts) - Rare Media Evidence - Screenshots or video clips where possible. Log Files (If Available) - PC: %LOCALAPPDATA%\<GameName>\Logs\ - Xbox / Nintendo Switch: Use the system’s built-in capture tools to record video or screenshots. 4. Submit Your Support Ticket 1. Click our chat bubble 2. Select “Bug Report” from the issue dropdown. 3. Complete all relevant fields with the information gathered above. 4. Submit the form. You will receive a confirmation message stating that your report has been submitted (sometimes containing your ticket reference number) 5. What Happens Next - You will receive an acknowledgement as soon as possible. - Our team will review your report and may request additional information. - If confirmed, the issue will enter our internal patch pipeline.

Refund Requests

Refund Requests - Platform Policy Information As our titles are distributed through third-party storefronts, all refund requests must be submitted directly to the platform where the purchase was made. Inflamed Games does not process payments or issue refunds directly. Please follow the instructions for your platform below. Steam How to Request a Refund 1. Open Steam 2. Click Help → Steam Support 3. Search for and select the game 4. Choose “I purchased this by accident” 5. Select “I’d like to request a refund” 6. Choose your reason (e.g., technical issue, accidental purchase) 7. Submit the request Steam will typically respond via email within a few hours. Steam Standard Eligibility Requirements - Purchase made within 14 days - Less than 2 hours of playtime Full policy details: https://help.steampowered.com/en/faqs/view/5FDE-BA65-ACCE-A411 Microsoft Store (Windows / Xbox) How to Request a Refund 1. Visit your Microsoft Order History: https://account.microsoft.com/billing/orders 2. Sign in using the Microsoft account used for the purchase 3. Locate the game 4. Select Request a refund 5. Choose your reason and submit Microsoft Store Standard Eligibility Requirements - Purchase made within 14 days - Approval subject to Microsoft’s digital refund policy Full policy details: https://support.microsoft.com/en-gb/account-billing/get-a-refund-on-apps-and-games-bought-from-microsoft-81629012-aa4f-f48b-2394-8596f415072b Nintendo eShop (Nintendo Switch) Nintendo eShop purchases are generally non-refundable; however, requests may be reviewed in specific circumstances. How to Submit a Request 1. Visit Nintendo Support: https://support.nintendo.com/contact 2. Sign in with your Nintendo Account 3. Contact Nintendo Support and provide: - Order details - Purchase date - Reason for request Nintendo will review the request and respond by email. General Policy Information - Requests typically must be made within 30 days - Refunds are granted only in limited circumstances UK policy details: https://www.nintendo.com/en-gb/Support/Nintendo-Switch/Refund-for-Downloaded-Game-or-DLC-Wrong-Game-Didn-t-Like-Game-Accidental-Purchase--1379023.html Important Notes - Refund eligibility and approval decisions are made solely by the platform provider. - Inflamed Games cannot override or influence storefront refund decisions. - If your refund request is declined and you are experiencing a technical issue, please contact our Support Team so we can assist with troubleshooting. If you require technical assistance before requesting a refund, please return to the Help Centre and review our troubleshooting guides or contact Support directly.

Contact Us - Support and Inquiries

1. Self-Service Resources (Recommended First Step) Many common questions can be resolved quickly without submitting a ticket. We recommend: - Using the search bar at the top of this page to locate relevant Help Centre articles. - Browsing key categories, including: - Technical Support & Troubleshooting - Gameplay, Bugs & Performance - Purchases, Refunds & Billing - Platform-Specific Guidance (PC, Console, Mobile) If you are unable to find a solution, please proceed to the next section. 2. Submit a Support Request (Primary Player Support Channel) For technical issues, bug reports, account concerns, refund requests, or other gameplay-related matters, please submit a detailed support ticket. You can do so by clicking the chat button located in the bottom-right corner of this page. Our team typically responds within 24-48 hours, with priority given during standard business hours. To help us assist you as efficiently as possible, please include: - The email address we should use to contact you - Your platform (e.g., PC/Steam, PlayStation, Xbox, iOS, Android) - A clear description of the issue, including steps to reproduce where applicable - Screenshots, error messages, or video evidence (if available) - Device specifications or operating system version for technical issues Providing detailed information enables faster investigation and resolution. 3. Community & Social Channels For general discussions, feature suggestions, and community engagement: - X (Twitter): @InflamedGames - Follow for announcements and updates. Tag us for visibility. Please note that while we monitor social platforms, urgent or detailed support matters should be submitted via the official support channel to ensure prompt handling. 4. Business, Press & Partnerships For non-player enquiries, please use the relevant contact: - Press & Media: [email protected] - Partnerships, Collaborations & Publishing: [email protected] - Recruitment & Vacancies: [email protected] or visit our careers page We appreciate your patience while our team reviews incoming enquiries. Your feedback plays an important role in helping us improve our games and services. Kind regards, The Inflamed Games Team