# Game Crashing - Troubleshooting Guide (PC, Xbox & Nintendo Switch) Game crashes can be frustrating, but they are usually caused by a small number of common issues. Follow the steps below based on your platform to diagnose and resolve most crash problems. --- # PC Troubleshooting ## 1. Verify System Requirements Ensure your PC meets the game’s **minimum** (and ideally recommended) system requirements. Running below these specifications may result in instability or crashes, particularly during high-load gameplay sections. --- ## 2. Update Graphics Drivers Outdated or corrupted GPU drivers are one of the most common causes of crashes. * Open **NVIDIA GeForce Experience** or **AMD Radeon Software** * Download and install the latest **WHQL-certified drivers** * Restart your PC after installation * Relaunch the game --- ## 3. Verify Game Files (Steam) If files are missing or corrupted, Steam can repair them. 1. Right-click the game in your **Library** 2. Select **Properties** 3. Open **Local Files** 4. Click **Verify integrity of game files** 5. Relaunch once verification completes --- ## 4. Close Background Applications Third-party software may interfere with the game, including: * Overlay applications (Discord, GeForce Experience, MSI Afterburner) * Streaming or recording software (OBS, XSplit) * Antivirus or firewall services Press **Ctrl + Shift + Esc** to open Task Manager and close non-essential applications before launching the game. --- ## 5. Adjust In-Game Settings High graphical settings can overload certain hardware. Try: * Lowering **Texture Quality**, **Shadows**, and **Anti-Aliasing** * Disabling **VSync** or **Motion Blur** * Reducing resolution (e.g., 1920×1080 → 1280×720) --- ## 6. Update Windows and DirectX Ensure your operating system and runtime components are up to date. * Run **Windows Update** and install all pending updates * Install the latest **DirectX End-User Runtime** from Microsoft --- ## 7. Reinstall the Game (Last Resort) If issues persist: 1. Uninstall via your launcher or **Settings > Apps** 2. Delete the installation folder (including any remaining files in the Steam “common” directory) 3. Restart your PC 4. Reinstall the game --- ## 8. Collect Logs and Contact Support If crashes continue: * Reproduce the crash * Locate log files (commonly in **Local AppData > [Game Name] > Logs**) * Run **dxdiag** (Win + R → type `dxdiag`) * Compress the logs and include them with your support request --- # Xbox Troubleshooting ## 1. Restart the Console (Power Cycle) * Hold the **Xbox button** on the console for 10 seconds * Wait 30 seconds * Power the console back on This clears cached system data that may cause instability. --- ## 2. Check for Game Updates * Highlight the game on the Home screen * Press the **Menu button** * Select **Manage game and add-ons** * Ensure the latest update is installed --- ## 3. Check for System Updates * Go to **Settings > System > Updates** * Install any pending console updates --- ## 4. Clear Persistent Storage * Go to **Settings > Devices & connections > Blu-ray** * Select **Persistent storage** * Choose **Clear persistent storage** --- ## 5. Reinstall the Game If crashes continue: * Uninstall the game from **Manage game and add-ons** * Restart the console * Reinstall from your library --- # Nintendo Switch Troubleshooting ## 1. Restart the Console * Hold the **Power button** * Select **Power Options** * Choose **Restart** Avoid using Sleep Mode repeatedly without restarting. --- ## 2. Check for Updates * Highlight the game on the Home screen * Press the **+ button** * Select **Software Update** * Choose **Via the Internet** Also check for **System Updates** under:\ **System Settings > System > System Update** --- ## 3. Check for Corrupt Data * Go to **System Settings > Data Management** * Select **Manage Software** * Choose the game * Select **Check for Corrupt Data** If corruption is found, follow the prompts to redownload. --- ## 4. Ensure Adequate Storage Space Low storage can cause instability. * Go to **System Settings > Data Management** * Confirm you have sufficient free space --- ## 5. Reinstall the Game * Delete the software from **Manage Software** * Restart the console * Redownload from the Nintendo eShop Save data is stored separately and will not be deleted. --- # Need More Help? If this article did not resolve your issue: Click the **Chat** button, allowing you to send your details directly to our Support team. When contacting support, please include: * The email address we should use to contact you * Your platform (e.g., PC/Steam, PlayStation, Xbox, iOS, Android) * A detailed description of the crash * When it occurs (e.g., startup, loading screen, specific level) * Any error codes displayed Providing clear information allows us to investigate and assist you more efficiently.